Mer, a new entrant into the UK’s EV charging market, has partnered with the country’s leading motoring assistance firm, the AA, to help keep electric vehicle’s powered-up.
The deal will help ensure that drivers who have any issues charging their cars on Mer UK’s class-leading network will never be left without expertise to turn to.
Mer launched in the UK earlier this year with the aim of bringing the experience of Europe’s leading country for electric vehicle ownership, Norway, to the British market.
With the UK announcing it will ban sales of new diesel and petrol cars from 2030 onwards, businesses like Mer and the AA are working hard to build the infrastructure needed to support the shift to zero-emission electric vehicles.
Reliable electric vehicle charging
This deal is about ensuring that one of the big fears consumers and businesses have around EV vehicles – what to do if they run out of charge or cannot power up – is reduced, with the AA customer service team there to help fix charger issues remotely should they arise.
Mer UK is owned by Norwegian energy giant Statkraft, Europe’s largest producer of renewable energy. Statkraft recently debuted on the European EV charging market with the newly created brand Mer, a consolidation of its EV charging businesses under one identity.
The aim is for Mer to become a European leader in sustainable EV charging, with a focus both on using renewable energy as the source of power, and on creating the best experience possible for EV drivers.
Mer UK’s customer support helpline, now managed by the AA, is available 24 hours a day, 7 days a week. The trained customer service team will assist EV drivers if they encounter difficulties whilst at Mer UK charge points.
The AA team will also be supported by Mer’s best-in-class operator portal, ensuring the AA’s customer service team can remotely manage the network’s charge points, including performing real time diagnosis as well as correcting any potential errors. This system helps ensure not only up-time for the chargers themselves, but minimises engineer call-out, supporting sustainability.
Anthony Hinde, Mer UK Managing Director says: “We are excited to be developing our partnership with the AA, the UK’s leading breakdown service company, and a company that has been supporting UK drivers with exceptional service for many years.”