How EV Charging With Mer Works

Electric vehicle charging that feels right.

Our public charge points are powered by 100% renewable energy when we supply the energy.

Public EV Charge Points for Drivers

How To Charge With Mer

Mobile App

Download the Mer Connect UK app, register or pay-as-you-go.
You don’t need to have an account with us to charge with the app.

Driver Portal/Map

Consult our charging map and/or start a charge from your internet browser with the Driver Portal. Find the charge point, select it and follow the instructions in the Portal.

Charge Card

Register with us to order one in the Mer App or Driver Portal for a one-time £10 fee. Our charge cards are small, recyclable tags.


Contactless is available on specific public charge points with a speed of 50kW+. Simply follow the instructions on the charger.

How To Charge Your EV

How To Use Mer Charging Points

With Mer, you have the choice to charge as a guest user or a registered user.

Once registered, you will be billed monthly on the payment card you registered with.

Watch how to use our public charge points, App, and Driver Portal on our YouTube channel.

Download User Guides with step-by-step instructions on how to use our chargers here:

Charge Point User Guides
How To Charge Your EV

Registered User

  • App/Driver Portal: Click on ‘Sign up’ and follow the instructions in the App/Driver Portal. As a registered user, you will have access to instant access to charging, your charging history, monthly billing, and much more. Your login details will work across the App and the Driver Portal.
  • Charge Card: Create an account on the App/Driver Portal to order your card. Activate your new card on the App/Driver Portal using the 8-digit code on the front, then follow the instructions on the charger to begin your charge.
Find a Charge Point
Mer App


  • App/Driver Portal: No need to sign up – click on ‘Find a Charge Point’ and select the charger you require. Enter your card details and email address to receive a receipt once the session has ended. 
  • Contactless payment: Follow the instructions on the charger. 

Our customer support team can provide receipts for PAYG charging sessions. Please get in touch at [email protected] with the charger ID/location, date and time of the charge, and how the charge was started (if via contactless include the last 4 digits of the payment card). 

If paid via Apple Pay or Google Pay, the last 4 digits of the payment method will be different. You can locate the device account number within your phone’s wallet. Please provide the device account number when requesting a receipt. 

Find a Charge Point

Mer Connect UK App

At Mer, we like to make things easy for you, this is why we give you the choice to charge your vehicle as a guest user or by registering on our network.

Do You Need Help?

Talk to a Human

For instant support, you can call us 24/7 on:
020 3884 2768

Just Want to Email?

If your request isn’t urgent, you can email us at:
[email protected]

Sign Into App

To sign in, simply click below and enter your details.
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