Everything You Need to Know About Electric Car Charging with Mer

Mer reserves a pre-authorisation fee of £20.00 for each charging session, this is to verify that the card is working and that sufficient funds are available to cover the payment. This does not cost you anything and the charge never leaves your bank account and may temporarily show as a pending payment. This charge is held by your bank, not Mer and therefore how long it is held depends on your bank provider. If you have any questions or concerns about billing, please don’t hesitate to reach out to us at [email protected] and we’ll be happy to assist you.

Our aftercare service is designed to provide you with continuous support from the moment you start using our charging services.

Our team is available to assist you with any issues or questions you may have, ensuring that your charging experience remains seamless and hassle-free. Whether you need help troubleshooting a problem, setting up additional services, or simply have a question about how to optimise your charging process, our dedicated support staff is here to help.

We are committed to ensuring that you have a positive and efficient experience with our charging services, and our aftercare team is always ready to provide the assistance you need to keep things running smoothly. 

Yes, we offer 100% green electricity supply in conjunction with Statkraft’s energy businesses.

Our platform will charge the users of your charge point(s) automatically according to the pricing you will have chosen, with minimum manual effort required from you. We currently offer bank card payments and are looking into additional payment methods.

As the owner of the charge point(s) you will be able to set the pricing yourself. Our flexible platform offers a wide range of possible pricing models and we would be happy to help you find the pricing level and model that fit you best.

You can generate revenue by opening your charge points to the public, creating a private system for staff and fleet, or attracting customers with free charging.

If you are a commercial landowner, we have profit options, find out more here.

With the Operator Portal, you can manage your charge points and consult usage statistics, whilst the Driver Portal will let you view charge points and related pricing, start and stop a charge, follow up on charging history, and add additional members to your account.

Take a look at our Operator Portal page for more information.

We have been awarded a Management System Standards certificate for the supply, installation, operation and maintenance of electric vehicle charging infrastructure. This certificate demonstrates our commitment to continual improvement and sustainable business performance.

These standards are:

• ISO 9001:2015 – Quality management system
• ISO 14001:2015 – Environmental management system
• ISO 45001:2018 – Occupational health and safety management system
• OZEV certified for Workplace installations

We are partnering with the best hardware manufacturers to offer you fast and rapid charge points.

Fast chargers (7 – 22 kW) also called, destination charging, suitable for when drivers will stay for a few hours or more – such as close to home, at work, or whilst running errands.

Rapid chargers (43 – 350 kW) are often found on motorways and other areas where dwell time is low, such as service stations. It is useful for drivers who need to charge and go, and therefore will usually command a premium over regular fast charging.

We take care of everything from site survey to charge point(s) installation and grid connection. We can also set you up on our operator portal so you can manage your charge points and provide you with charge cards (if applicable). We work with OZEV-approved installers all over the UK.

With a wide choice of service packages and funding options available, we can tailor your solution to fit your needs and give you maximum value.