Driver Support Contact Form
Our friendly customer service team is on hand to support with EV charging questions.
Important update for drivers!
Some former Mer charging locations are currently being migrated onto the Be.EV network.
During this transition, drivers may experience issues using the Mer app at locations now displaying Be.EV signage. If this happens, please download and use the Be.EV app instead to access the charger.
Some drivers may also notice temporary pending payments following unsuccessful charging attempts. These are pre-authorisation checks and will be automatically released by your bank or card provider.
If you need support or these pending payments are causing concern, please contact hello.uk@mer.eco.