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Everything You Need to Know About Electric Car Charging with Mer

Public EV Charge Points

Who is Mer?

Our parent company Statkraft, Europe’s largest generator of renewable energy own several EV charging companies across Europe and decided to consolidate its existing European EV charging brands under one new identity which reflects our strong values and mission across borders.

Although Mer was founded in 2020, the company encompasses a wide range of longstanding experience within electric mobility and has offices in the UK, Norway, Sweden and Germany.

Through our extensive experience within renewable energy and electric mobility, Mer is combining the best of both worlds to power the European shift towards electric mobility.

Our mission is to make sustainable electric mobility easy and accessible for everyone.

What does Mer mean?

As we are owned by Statkraft, a Norwegian utility company  and Europe’s largest renewable energy producer, our name is inspired by our Norwegian heritageour mission to be good for the world and our hope for a greener future. Mer in Norwegian means ‘more’ which fits with our vision to bring more green energy for the world and more clean energy for your EV. 

We are also led by the desire to find out more about our customers, always learning, always improving to offer a more straightforward experience. 

How can I access the Mer charging network?

Our network can be accessed using the following methods:

Mer Charging App available on the App Store and Google Play Store

Mer Driver Portal accessible here

You can also order a charge card via the APP/Driver Portal. Sign up/Log in and click on Cards.

Contactless payment (on most of our rapid charge points)

Find out more about how to charge on our network here.

Is contactless payment available on all your public charge points?

Contactless payment is available on most of our rapid chargers. If a charger has contactless payment, it will be mentioned on the charger.

Why am I being charged a pre-authorisation fee when using my payment card?

For contactless and pay-as-you-charge payments, we put a holding charge on your card to make sure you have the necessary funds to use our public network. This does not cost you anything and the charge never leaves your bank account, but it may temporarily show as a pending payment. This charge is held by your bank, not Mer, and therefore how long it is held depends upon your bank provider.

I’ve registered on the Mer network. How will I be charged?

As a registered customer you will be billed monthly on the payment card you registered with, rather than paying after each charge.

How do I start and stop a charge?

Follow the instructions on the charge point. We have different charge point models, instructions will vary. You can watch a step-by-step tutorial for each of our chargers on our YouTube channel accessible here

 

Can I charge my vehicle without setting up a Mer account?

Absolutely, we want your charging experience to be as easy as possible therefore you can use the app or driver portal as a guest user. All you have to do is click on ‘Find a charge point’ in the App or the Driver Portal and follow the instructions.

You will be asked to enter your bank card details and provide an email address so we can email you your payment receipt.

What are the benefits of signing up to your network?

As a registered user you will be billed monthly rather than after each charge and you will have access to your charging history including time, date, location, and costs. We will also introduce membership benefits in the next few months.

Good to know! Your log in details will work across the App and the Driver Portal.

How much does it cost to charge?

Our prices can be found here:

Pricing

How long can I stay at a charge point?

Some charge points will have an overstay fee applied after a grace period when a vehicle is connected and not charging. When selecting a charge point in the App or Driver Portal click on ‘More details’ to find out more.

The applicable overstay fee when a vehicle is connected to the charge point and not charging is £0.05/min on charge points up to 22kW and £0.20/min on charge points from 50kW. Please check if local parking fees apply to the location.

I am experiencing a technical issue, what should I do?

Call our helpline available 24/7 on 020 3884 2768. Please specify the socket identification number when calling us, this number is located near each charge point socket(s).

Where can I find the power of your charge points?

Look out for the POWER sticker on the charge point, it will give you the maximum speed achievable on that particular charge point. It is also specified in the App/Driver Portal when selecting a charge point. You can filter results by power when looking for charge points.

Why am I not always getting the maximum power when charging my car?

Your actual charge speed is based on several factors including battery size, vehicle charge rate, charger speed, the weather and more. For example, a charge point may advertise speeds of 22 kWh – but this doesn’t necessarily mean this is what you’ll receive. Find out more in our blog here

How can you claim offering 100% renewable energy when the grid is composed of renewable and non-renewable energy?

The energy distributed by the National Grid is generated from a mixture of renewable and fossil fuels sources. It cannot be sorted, meaning that all customers powered by the grid receive an energy mixture. When we supply the energy to the charge points, we do it through our sister company Bryt, also owned by Statkraft. Like the weather, their fuel mix changes slightly each year but the electricity they supply is matched with zero carbon, 100% renewable electricity. Sourced solely from Solar, Wind and Hydro power, there’s no Coal, Gas, Nuclear or Biomass in their mix. Bryt Energy’s zero carbon, 100% renewable electricity supply product has been audited and verified by an independent third party, EcoAct, to guarantee that their products are backed by guarantee of origin certificates (REGOs and GoOs). Bryt Energy manages these certificates to ensure that they have sufficient to supply renewable power to all of their customers across a year, and therefore allow their customers to report zero carbon emissions under the GHG Protocol Scope 2 Quality Guidance. To view the verification assurance statement, click here.

I have ideas to improve on your service, where can I send them to?

We would love to hear your suggestions, feel free to email us

Working With Us

Mer recently acquired Elmtronics, will this affect your offering?

Our expertise and focus lies mostly within the area of public charging, we will continue working with public sector bodies and commercial landowners whilst Elmtronics’ focus is on fleet and workplace charging. In combination, these efforts will give Mer a significantly stronger position in the UK market.

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Who do you work with?

We work with businesses of all types and sizes to offer charging for employees, fleets and/or customers.

We offer local authorities EV charging on street, in car parks, and on-route on both public and private land.

What services do you provide?

We take care of everything from site survey to charge point(s) installation and grid connection. We can also set you up on our operator portal so you can manage your charge points and provide you with charge cards (if applicable). We work with OZEV approved installers all over the UK.

With a wide choice of service packages and funding options available, we can tailor your solution to fit your needs and give you maximum value.

What type of chargers do you offer?

We are partnering with the best hardware manufacturers to offer you fast and rapid charge points.

Fast chargers (7 – 22 kW) also called, destination charging, suitable for when drivers will stay for a few hours or more – such as close to home, at work, or whilst running errands.

Rapid chargers (43 – 350 kW) are often found on motorways and other areas where dwell time is low, such as service stations. It is useful for drivers who need to charge and go, and therefore will usually command a premium over regular fast charging.

Do you offer warranty?

All our hardware comes with a manufacturer’s warranty of 2-3 years, depending on the hardware, we also offer the option to purchase extended warranty on some of our units.

Do you have any accreditations?

We have been awarded a Management System Standards certificate for the supply, installation, operation and maintenance of electric vehicle charging infrastructure. This certificate demonstrates our commitment to continual improvement and sustainable business performance.

These standards are:

  • ISO 9001:2015 – Quality management system
  • ISO 14001:2015 – Environmental management system
  • ISO 45001:2018 – Occupational health and safety management system
  • OZEV certified for Workplace installations

What are the Mer Operator and Driver Portals?

With the Operator Portal you can manage your charge points and consult usage statistics, whilst the Driver Portal will let you view charge points and related pricing, start and stop a charge, follow up on charging history, and add additional members to your account.

How can we generate revenue with EV charging?

You can generate revenue by opening your charge points to the public, create a private system for staff and fleet, or attract customers with free charging. If you are a commercial landowner, we have profit options, find out more here.

What is the cost of charging?

As the owner of the charge point(s) you will be able to set the pricing yourself. Our flexible platform offers a wide range of possible pricing models and we would be happy to help you find the pricing level and model that fit you best.

How does billing work?

Our platform will charge the users of your charge point(s) automatically according to the pricing you will have chosen, with minimum manual effort required from you. We currently offer bank card payment and are looking into additional payment methods.

Can you provide electricity to the charge points?

Yes, we offer 100% green electricity supply in conjunction with Statkraft’s energy businesses.

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