EV Charge Point User Guides

Want to find out how to use a specific Mer electric vehicle (EV) charge point?

Download User EV charging Guides with step-by-step instructions for each of our chargers below.

Alfen eve Fast AC Charge Point

Alfen Eve

Up to 22kW Fast Charging.

Alfen Eve User Guide
Alpitronic Hypercharger

Alpitronic Hypercharger

Up to 200kW Ultra-Rapid Charging.

Alpitronic Hypercharger User Guide
Delta Slim

Delta Slim

Up to 75kW Rapid Charging.

Delta Slim User Guide
Rapid Charging Point for Electric Vehicles

Delta UFC

Up to 150kW Ultra-Rapid Charging.

Delta UFC User Guide
kempower satellite

Kempower Satellite

Up to 200kW Ultra-Rapid Charging.

Kempower Satellite
Tritium RTM 50KW Car Charger

Tritium RTM

Up to 75kW Rapid Charging.

Tritium User Guide

How To Charge With Mer

Mobile App

Download the Mer Connect UK app, register or pay-as-you-go.
You don’t need to have an account with us to charge with the app.

Driver Portal/Map

Consult our charging map and/or start a charge from your internet browser with the Driver Portal. Find the charge point, select it and follow the instructions in the Portal.

Charge Card

Register with us to order one in the Mer App or Driver Portal for a one-time £10 fee. Our charge cards are small, recyclable tags.


Contactless is available on specific public charge points with a speed of 50kW+. Simply follow the instructions on the charger and request a receipt here.

Mer Connect UK App

At Mer, we like to make things easy for you, this is why we give you the choice to charge your vehicle as a guest user or by registering on our network.

Do You Need Help?

Talk to a Human

For instant support, you can call us 24/7 on:
020 3884 2768

Just Want to Email?

If your request isn’t urgent, you can email us at:
[email protected]

Sign Into App

To sign in, simply click below and enter your details.
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