Pre-authorisation fee
For contactless and pay-as-you-charge payments, we put a holding charge on your card to make sure you have the necessary funds to use our public network. This does not cost you anything and the payment never leaves your account, but it may temporarily show as a pending payment on your bank account.
Overstay
To ensure our charge points are available to as many customers as possible, we may charge an overstay fee. The overstay fee is applied after a grace period when a vehicle is connected and not charging. To find out if there is an overstay fee, select the charger in the App or Driver Portal (charging map).
Overstay Fees:
Charge points up to 22kW: £0.05/min (8am-8pm).
Charge points from 25kW: £0.20/min
Partners & Roaming
We work with a range of partners to provide you with the best charging experience – this includes setting up roaming agreements with other charge point operators so that you can access with ease as wide a network as possible through us, without having the need to have multiple accounts and Apps. We also want to make charging as straightforward as possible for our various partners and their customers, by giving them a hassle-free access to our network.
